Tidel Error Code Summary

Error CodeRecommended Action

Application Flash Error

1)Usually occurs after software download.

2) Save setup to floppy and perform a New System Startup in the Program Menu or perform a cold start (J9 jumper)

Bad Floppy

1)Insure write protect tab is off.

2)Replace disk with a high density disk & perform Initialize Floppy

3)Perform “Floppy drive test” in system diagnostics. Verify Floppy Drive light illuminates during test.

a)If not, verify 12 & 5VDC at the Floppy Drive. If correct, proceed to next step.

b)If light illuminates but floppy drive test still fails, check communication cable connection at the rear of the Floppy Drive & terminal J6 on the Main PCB. (Red stripe should be on the left side, facing Drive from rear). Attempt Floppy Drive test again.

4)Check voltages at the Power Distribution PCB.

a)If unit is equipped with slow blow fuses:

Check voltages at top of the fuses. F1 and F2=5VDC, F3=12VDC, F4=-12VDC and F5=24VDC. If one or more of the voltages at the top of the fuses are lower than listed, the Power Supply may be defective. If one or more of the voltages at the bottom of the fuses are lower than listed, the fuse may be defective.

b)If unit is equipped with resettable fuses:

Check voltages at terminal J1 on the Distribution PCB, (both red=5VDC, yellow=12VDC, purple=-12VDC and orange=24VDC). If one or more of the voltages are lower than listed, the Power Supply may be defective. Check voltages at the test points (to the left of) F1=5VDC, F2=12VDC and F3=-12VDC, and (to the right of) F4=24VDC. If one or more of the voltages are lower than listed, the Power Distribution PCB may be defective.

5) Possible defective Floppy Drive

Bad roller profile

1)Possible double detect needs adjustment. Adjust using double detect adjustment kit & black melenix notes.

2)Inspect double detect rollers for damage.

3)Check for loose screws on each side of the Dispenser. Tighten if necessary.

4)Check dispenser frame for damage or mishaped frame

Bill count equals zero

1)Re-enter amount of notes in cassette in the “Load Dispenser Count” menu.

Bin Block check char error

Bin cmd receive timeout

Bin cmd transmit timeout

Bin eot not received

Bin failed com write

Bin no ack received

SDD Dispenser:

1)Dispenser communication interruption. Perform “Purge Dispenser”.

2)Check power cable connection at rear of the Dispenser at PL2

3)Check communication cable connection at the rear of the Dispenser & terminal J7 on the Main PCB.

4)Check voltages at the rear of the dispenser. Org=24VDC, Blu=-12VDC, Wht=5VDC & Red=5VDC. If correct, check fuses in the top right corner of the Dispenser PCB. If fuses are not blown, Dispenser PCB may be defective.

5)Check voltages at the Power Distribution PCB.

a) If unit is equipped with slow blow fuses:

Check voltages at top of the fuses. F1 and F2=5VDC, F3=12VDC, F4=-12VDC and F5=24VDC. If one or more of the voltages at the top of the fuses are lower than listed, the Power Supply may be defective. If one or more of the voltages at the bottom of the fuses are lower than listed, the fuse may be defective.

b)If unit is equipped with resettable fuses:

Check voltages at terminal J1 on the Distribution PCB, (both red=5VDC, yellow=12VDC, purple=-12VDC and orange=24VDC). If one or more of the voltages are lower than listed, the Power Supply may be defective. Check voltages at the test points (to the left of) F1=5VDC, F2=12VDC and F3=-12VDC, and (to the right of) F4=24VDC. If one or more of the voltages are lower than listed, the Power Distribution PCB may be defective.

NMD Dispenser:

1)Dispenser communication interruption. Perform “Clear Dispenser Errors”.

2)Check communication cable connection at terminal #18 of the Dispenser Main PCB & terminal J28 on the ATM Main PCB.

3)Verify there is 110VAC at the power cord which plugs into the dispenser power supply and that the power switch is on.

4)Verify 12 & 36VDC output from the 3-pin terminals on the Dispenser Power Supply. If only 1 of the 3-pin terminal headers show incorrect voltage reading, move the cable to an unused 3-pin header which has the correct voltage. If all 3-pin terminals on the Dispenser Power Supply show incorrect voltage readings, the Power Supply may be defective.

5)If no LED is illuminated on the “HOT” side of the Dispenser, check power connection at terminal #10 on the Dispenser.

6)Possible defective Dispenser Main PCB.

Blocked Exit

1)Check for obstruction in delivery throat.

2)Clean lens on Exit Sensor with a soft dry cloth. **Do not use solvents**

3)Check throat sensor connection at terminal #1 on the Stack Presenter PCB (NMD)

4)Insure exit sensor cable are securely connected to positions 3,4,5 & 6 from the bottom up on terminal PL5

5)Possible defective Exit Sensor (SDD) or Bundle Output Unit (NMD).

Card Reader Failure

1)Perform power reset on unit.

2)Try a known working magnetic card.

3)Perform Card Reader Test in System Diagnostics.

Cassette data corrupted

1)Perform Clear Dispenser Errors

2)Perform Clear Note Qualifier table, then perform Calibrate Cassettes all, in System Configuration.

3)Possible defective cassette (NMD).

Cassette-X Empty

1)Cassette empty. Re-load cassette.

2)Perform “Load Dispenser Count” & re-enter the number of notes loaded in the cassette.

3)Empty Sensor on Note feeder dirty. Clean with soft dry cloth. **Do not use solvents**

4)Very dark documents may generate this message.

5)Check for bent pins & connector seating at terminal #5 on the Note Feeder PCB.

6)Possible defective Empty Sensor (requires replacement of Note Feeder).

Cassette exit sensor failure

1)Dirty/obstructed Exit sensor on Note feeder

2)Check for bent pins & connector seating at terminal #5 on the Note Feeder PCB

3)Possible defective Exit Sensor (requires replacement of Note feeder).

Cassette faulty

1)Perform Clear dispenser errors.

2)Check note feeder connection at terminal #5 the Note feeder PCB’s

3)Check communication cable connections on terminals 1 & 2 on the Note feeder PCB’s

4)Check the power connections on terminals 3 & 4 on the Note feeder PCB’s

5)Check the cassette door motor connections on terminal #6 on the Note feeder PCB’s

6)Check the cassette connection on terminal #7 on the Note feeder PCB’s

7)Check the cassette door sensor connection on terminal #8 on the Note feeder PCB’s.

8)Check all above connections for bent pins.

9)Cassette may be defective.

Cassette lock faulty

1)Perform “lifts down”, remove cassette & check for note jammed in cassette door or feed path. Re-loading cassette is recommended. Insure Note stack is at least 1 ½” deep before performing “Lifts up”.

2)Check for bent pins & connector seating at terminal #’s 5,6,7 & 8 on the Note Feeder PCB.

3)Check connections at cassette socket (inside Note Feeder assembly cassette cavity).

4)Insure cassette door drive motor & gears are properly engaged.

5)Exchange cassette with a working cassette. If problem follows cassette, cassette may be defective. If problem stays in original cassette position with another cassette, Note Feeder PCB may be defective.

Cassette-X Low

Cassette Low

1)This error message should not take the unit offline. If will appear as a warning in the “Error Menu”

Cassette may have been changed

Cassette needs calibration

1)Cassette not recognized by dispenser. Perform “lifts up” & “clear dispenser errors”

2)Check power connection at terminal #3 & 4 on All note feeder PCB’s

3)Check communication cable connections at terminal #1 & 2 on All note feeder PCB’s

4)In “System configuration” select “Enter calibration values”.

a)Enter the cassette number & press “Enter”.

b)Select “Document Symbol”

c)Enter a 3 digit document symbol (USD for U.S. Dollars or any 3 characters for any document different than U.S. Dollars. Press Enter & then done.

d)Select “Calibrate cassette”

e)Enter the cassette # & press Enter.

f)Follow the instructions on the screen to finish calibration.

5)In System Configuration, perform Clear note qualifier table.

a)Perform Clear Dispenser errors.

b)Perform Calibrate cassettes all.

c)Attempt to put unit online.

6)Perform “Write Setup to floppy”

a)Perform “New system start up” in Program setup menu

b)Select “New system start up & calibrate NMD”

c)Follow the instructions on the screen to finish “ New system start up”.

d)When program menu is displayed, perform “Restore setup from floppy”

e)Perform “Clear dispenser errors”.

f)In system configuration, perform “Calibrate cassettes – all”

g)Follow instructions on screen to complete calibration.

h)Perform “Trial Close” & attempt to put unit Online.

Cassette not installed

1)Cassette not properly installed

2)Perform “Clear dispenser errors”

3)Check for bent pins & connector seating at terminal #’s 6,7 & 8 on the Note feeder PCB.

4)Check connections at the cassette socket inside the Note feeder cassette cavity.

Cassette-X Zero document count

1)Perform “Load dispenser count” & and re-enter the number of notes currently loaded in the cassette.

Change floppy error

1)Insert a high-density disk into the Drive & attempt to put online, (may require initialization).

2)Insure write protect tab is off.

3)Check voltages at the Power Distribution PCB.

a) If unit is equipped with slow blow fuses:

Check voltages at top of the fuses. F1 and F2=5VDC, F3=12VDC, F4=-12VDC and F5=24VDC. If one or more of the voltages at the top of the fuses are lower than listed, the Power Supply may be defective. If one or more of the voltages at the bottom of the fuses are lower than listed, the fuse may be defective.

b)If unit is equipped with resettable fuses:

Check voltages at terminal J1 on the Distribution PCB, (both red=5VDC, yellow=12VDC, purple=-12VDC and orange=24VDC). If one or more of the voltages are lower than listed, the Power Supply may be defective. Check voltages at the test points (to the left of) F1=5VDC, F2=12VDC and F3=-12VDC, and (to the right of) F4=24VDC. If one or more of the voltages are lower than listed, the Power Distribution PCB may be defective.

Delivery failure

1)Note was detected at every sensor except the delivery throat sensor (bundle output unit). Perform “Clear dispenser errors”. Check operation of Bundle Carrier Unit. Insure bundle carrier unit goes to the reject cassette (Clear Dispenser Errors) or Bundle output unit (Live Transactions).

2)Clean Delivery Sensor lenses with a soft clean cloth. **Do not use solvents**

3)Insure bundle carrier unit is not skewed. If so, remove the bundle output unit, remove the bundle carrier unit through the front of the stack presenter (Handle the bundle carrier unit gently & with great care, non-warranty damage can occur easily), reposition the bundle carrier unit onto the track and re-install the bundle output unit. Perform “Clear Dispenser Errors”.

4)Check operation of the shutter.

5)Possible defective bundle output unit.

6)Possible defective bundle carrier unit.

7)Possible defective stack presenter PCB.

8)Possible defective stack presenter Assy.

Diverter Error

SDD Dispenser:

1)Count Sensor arm not detected in correct position. Check for jams in diverter.

2)Insure the spring on the Count Sensor Arm is engaging the arm & spring loaded action of the arm is present.

3)Check connection of the Count Sensor at pins 6,7 & 8 on the Dispenser Main PCB.

4)Perform voltage check at test point #6 and ground to check operation of count finger sensor. Voltage should read 5VDC when blocked and 0VDC when not blocked.

5)Possible defective count sensor/timing sensor

NMD Dispenser

1)Rejected note was not “seen” at the Reject Sensor on the Diverter. Check for Jams at the Diverter.

2)Check Diverter door, tabs & flapper for correct positioning & installation.

3)Check connection of the Reject Sensor at terminal #15 on the Dispenser Main PCB.

4)Check connection of the Diverter Motor at terminal #14 on the Dispenser Main PCB.

5)Check cable connection of the Reject Sensor on the Diverter.

Door open with no logon

1)Door was opened prior to logging on as a Programmer, Manager or User/Clerk. Place the unit On-line after viewing the Error Message.

2)Possible defective Door Switch or associated wiring.

Double detect mistrack

1)Perform purge dispenser in the Manager Menu

2)Adjust double detect using double detect adjust kit & black melenix notes.

3)Perform Dispense & Reject Test in System Diagnostics. Check for stream feed condition.

4)Possible defective count sensor. Perform voltage check at test point #6 and ground to verify proper operation. Voltage should read 5VDC when blocked and 0VDC when not blocked.

Download card removal display

1) Perform power reset & place unit back on-line

Empty cassette(s)

1)Perform Lifts Down, remove & open cassette to verify notes are present in cassette. Note: Insure note stack is at least 1 ½” deep prior to re-installing cassette & performing Lifts up.

2)Perform Load Dispenser Count & re-enter the number of notes presently loaded in cassette.

3)Check for bent pins/connection at terminal #5 on the Note Feeder PCB

4)Check for crimped/cut wires on Note Feeder cable.

Eprom error

If error occurs after “purge dispenser” is performed:

1)Check fuses on dispenser main PCB (SDD).

2)Possible defective Dispenser Main PCB.

Error writing to flash

1)Write setup to floppy & perform cold start using J9 jumper on Main PCB.

2)Possible defective Main PCB.

Exit Mistrack

1)Perform Purge Dispenser in Manager Menu.

2)Adjust double detect using double detect adjustment kit & black melenix notes.

3)Check for reject tray full.

4)Possible defective count sensor.

Exit Quantified

1)Perform Purge Dispenser in Manager Menu

2)If sensor was just replaced, cables may be reversed.

3)Exit Sensor blocked or dirty. Remove obstruction or clean sensor lenses with soft dry cloth.

Exit Sensor Blocked

SDD Dispenser

1)Perform Purge Dispenser in Manager Menu.

2)Check delivery throat for obstructions.

3)Clean Exit Sensor lenses with a soft dry cloth. **Do not use solvents**

4)Check connection of Exit Sensor at pins 10 & 11 on the Dispenser Main PCB.

5)Possible defective Exit Sensor. To verify correct operation, block Sensor. Check for 5VDC at test points A & B on the sensor. Remove block & voltage should drop to 0VDC.

6)If correct voltage readings (above) are read, Dispenser Main PCB may be defective.

NMD Dispenser:

1)Perform Clear Dispenser Errors in NMD Dispenser Menu.

2)Check Note Feeder for obstructions.

3)Clean Exit Sensor lenses with a soft cloth. **Do not use solvents**

4)Check for bent pins/connection at terminal #5 on the Note Feeder PCB.

5)Check transport bets at rear of Dispenser.

6)Possible defective Exit Sensor, requiring replacement of Note Feeder.

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