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Triton 9615 Error Code Summary

Error Message Error Description

Corrective Action

1 Timeout Contact your service provider for assistance
3 BGD_NOANSWER Contact your service provider for assistance
4 Error in modem data Contact your service provider for assistance
6 BGD_NODIALTONE Contact your service provider for assistance
7 BGD_BUSY Contact your service provider for assistance
10 BGD_LOGON Contact your service provider for assistance
11 No connect Contact your service provider for assistance
13 BGD_DONE_GOOD Contact your service provider for assistance
14 EOT received Contact your service provider for assistance
15 Timed out waiting for EOT Contact your service provider for assistance
16 Communication problems Contact your service provider for assistance
65 Processor not communicating with modem correctly Contact your service provider for assistance
1-4 Unsolicited Note Channel 1 to 4 Call a service technician
9-12 Stream Feed Channel 1 to 4 Call a service technician
17 Feed Failure Channel 1 Turn off the dispenser and open the Security Container.

Remove the top Cassette and verify that there is currency in the cassette.

Refill the cassette or replace the cassette with one that is full of currency and is the same type (A, B, C, or D) as the cassette being replaced.

Make sure the cassette packer plate is released.

Install the cassette and close the Security Container.

Turn on the dispenser.

When the RESET ERROR/MANAGEMENT Menu is displayed on the LCD, enter the Management Mode and put all cassettes IN SERVICE.

Return to the RESET ERROR/MANAGEMENT Menu

Press the RESET ERROR key

If the error clears, complete a test dispense

If satisfactory, place the Cash Dispenser back in service.

If the error occurs again, call a service technician.

18 Feed Failure Channel 2 See Error Code 17, but check the second cassette
19 Feed Failure Channel 3 See Error Code 17, but check the third cassette
20 Feed Failure Channel 4 See Error Code 17, but check the fourth cassette.
25-28 Note jammed before DDM Channel 1 to 4 Call a service technician
33 Note jammed between DDM and exit sensor Call a service technician
34 Note jammed between DDM and reject sensor Call a service technician
35 Denomination error, cassette absent Turn off the dispenser and open the Security Container

Verify all cassettes are in place and correctly installed.

Close the Security Container and turn on the dispenser.

When the RESET ERROR/MANAGEMENT Menu is displayed on the LCD, enter the Management Mode and place all cassettes IN SERVICE

Return to the RESET ERROR/MANAGEMENT Menu

Press the RESET ERROR Key. If the error occurs again, call a service technician.

36 Unidentified cassette code Call a service technician
37 Diverter 1 did not go to reject position Reset the Cash Dispenser by either; 1.) Turning off the AC power for a moment then turning it back on. or 2.) Pressing down and releasing the Reset Switch.

When the RESET ERROR/MANAGEMENT Menu is displayed on the LCD, press the RESET ERROR Key

If the error clears, complete a test dispense

If satisfactory, place the Cash Dispenser back in service.

If the error occurs again, call a service technician.

38 Diverter 2 did not go to payment position See error 37
41-44 Miscount Channel 1 to 4 See error 37
49-52 Too few notes dispensed Channel 1 to 4 See error 37
57 Invalid data command See error 37
58 Too many notes dispensed See error 37
59 Timing wheel error See error 37
60 Counting sensor blocked See error 37
61 Loss of power during payment or purge See error 37
62 Loss of power during payment See error 37
63 Ram error See error 37
64 Damaged USART See error 37
65 Cassette shuffled Turn off the dispenser and open the Security Container. Verify all cassettes are in place and correctly installed. If necessary, remove and install each cassette in its correct location. Close the Security Container and turn on the dispenser. When the RESET ERROR/MANAGEMENT Menu is displayed on the LCD, enter the Management Mode and place all cassettes IN SERVICE. Return to the RESET ERROR/MANAGEMENT Menu. Press the RESET ERROR Key. If the error clears, complete a test dispense. If satisfactory, place the Cash Dispenser back in service. If the error occurs again, call a service technician.
66 Ram access locked Reset the Cash dispenser by either; 1.) Turning off the AC power for a moment then turning it back on, or 2.) Pressing down and releasing the Reset Switch.

When the RESET ERROR/MANAGEMENT Menu is displayed on the LCD, press the RESET ERROR Key.

If the error clears, complete a test dispense.

If satisfactory, place the Cash Dispenser back in service.

If the error occurs again, call a service technician

67 Diverter 1 not energized at start of dispense See error #66
68 Diverter 1 in wrong position at start See error #66
69 Diverter 2 did not go to reject position See error #66
70 Diverter 2 did not go to payment position See error #66
71 Diverter 2 did not energize See error #66
73 Diverter 2 in wrong position at start of dispense See error #66
78 Reject box filled Turn off the AC power to the Cash Dispenser.

Open the Security Container door.

Remove and empty all currency from the Reject Box.

Install the Reject Box.

Close the Security Container and restore AC power to the Cash Dispenser.

When the RESET ERROR/MANAGEMENT Menu is displayed on the LCD, press the RESET ERROR Key

If the error clears, complete a test dispense.

If satisfactory, place the Cash Dispenser back in service.

If the error occurs again, call a service technician.

79 Reject Box absent Turn off the AC power to the Cash Dispenser

Open the Security Container door and verify that the reject box is present and correctly installed.

Close the Security Container and restore AC power to the Cash Dispenser.

When the RESET ERROR/MANAGEMENT Menu is displayed on the LCD, press the RESET ERROR Key

If the error clears, complete a test dispense

If satisfactory, place the Cash Dispenser back in service.

If the error occurs again, call a service technician

80 No cassette in feed channel for test dispense Turn off the dispenser and open the Security Container. Verify all cassettes are in place and correctly installed. Close the Security Container and turn on the dispenser. When the RESET ERROR/MANAGEMENT Menu is displayed on the LCD, enter the Management Mode and place all cassettes IN SERVICE. Return to the RESET ERROR/MANAGEMENT Menu. Press the RESET ERROR Key. If the error occurs again, call a service technician.
81 Dispense Time-out. (Approximately 2 Minutes.) Reset the Cash Dispenser by either; 1.) Turning off the AC power for a moment then turning it back on, or 2.) Pressing down and the releasing the Reset Switch.

When the RESET ERROR/MANAGEMENT Menu is displayed on the LCD, press the RESET ERROR Key.

If the error clears, complete a test dispense.

If satisfactory, place the Cash Dispenser back in service.

If the error occurs again, call a service technician

82 Purge did not occur before first dispense See error #81
83 LVDT Double Detect out of tolerance See error #81
84 Purge error following dispense error See error #81
90 Reject Box absent or not detected Turn off the AC power to the Cash Dispenser.

Open the Security Container door and verify that the reject box is present and correctly installed.

Close the Security Container and restore AC power to the Cash Dispenser.

When the RESET ERROR/MANAGEMENT Menu is displayed on the LCD, press the RESET ERROR Key.

If the error clears, complete a test dispense.

If satisfactory, place the Cash Dispenser back in service.

If the error occurs again, call a service technician

91 Bad sensor See error #81
92 Error in last dispense See error #81
93 Error in double detect See error #81
94 Cash dispenser purge failed upon power-up See error #81
95 Multiple cassettes of the same type installed Turn off the dispenser and open the Security Container.

Verify that no more than one of each type (A,B,C, or D) cassette is installed. If a duplicate cassette is installed, replace it with the correct non-duplicate cassette.

Close the Security Container and turn on the dispenser.

When the RESET ERROR/MANAGEMENT Menu is displayed on the LCD, enter the Management Mode and place all cassettes IN SERVICE.

Return to the RESET ERROR/MANAGEMENT Menu and press the RESET ERROR Key.

If the error clears, complete a test dispense.

If satisfactory, place the Cash Dispenser back in service.

If the error occurs again, call a service technician

128 Error in reply from the dispenser mechanism Follow the Recommended Actions for Error Code 37
129 No response from the dispenser mechanism Follow the Recommended Actions for Error Code 37
130 Command not acknowledged by the dispenser mechanism Follow the Recommended Actions for Error Code 37
131 CTS (Clear To Send) line from the dispenser mechanism is not active Follow the Recommended Actions for Error Code 37
132 Status reports bad double detect in last dispense Follow the Recommended Actions for Error Code 37
133 5 volts not present from dispenser mechanism Follow the Recommended Actions for Error Code 37
134 Exit blocked as reported by status check Follow the Recommended Actions for Error Code 37
135 Feed sensor blocked as reported by status check Follow the Recommended Actions for Error Code 37
136 Modem initialization failed Follow the Recommended Actions for Error Code 37
138 Print failure while printing to the receipt printer Open the top enclosure of the Cash Dispenser. Carefully clear the paper path with a business card or some similar object.

With the aid of the paper feed switch feed cleanly cut paper through the printer and cutter mechanisms.

Press the RESET switch

When the RESET ERROR/MANAGEMENT menu is displayed on the LCD, press the RESET ERROR key.

If the error appears again, close and lock the security container. Call your service provider.

139 Print controller not responding to commands Follow the Recommended Actions for Error Code 37
140 Timeout waiting for printer to be ready Follow the Recommended Actions for Error Code 37
141 Paper jam reported by controller during a status check. Open the top enclosure of the Cash Dispenser. Carefully clear the paper path with a business card or some similar object.

With the aid of the paper feed switch feed cleanly cut paper through the printer and cutter mechanisms.

Press the RESET switch

When the RESET ERROR/MANAGEMENT menu is displayed on the LCD, press the RESET ERROR key.

If the error appears again, close and lock the security container. Call your service provider.

142 Dispensing mechanism returns bad command error. Follow the Recommended Actions for Error Code 37
143 PTDF error Follow the Recommended Actions for Error Code 37
144 No reply from the security module or electronic journal Follow the Recommended Actions for Error Code 37
145 Error in reply from security module or electronic journal Follow the Recommended Actions for Error Code 37
146 No reply from command to electronic journal Follow the Recommended Actions for Error Code 37
147 Error in reply from electronic journal Follow the Recommended Actions for Error Code 37
148 Write to electronic journal failed Follow the Recommended Actions for Error Code 37
149 Read from electronic journal failed Follow the Recommended Actions for Error Code 37
150 Status command to electronic journal failed See Recommended Actions for Error Code 37
151 Electronic Journal Full RESET the Cash Dispenser

When the RESET ERROR/MANAGEMENT menu is displayed on the LCD, press the MANAGEMENT key.

Enter your password. When the MANAGEMENT FUNCTIONS menu is displayed press the JOURNAL key.

When the SELECT JOURNAL FUNCTIONS menu is displayed, press the PRINT JOURNAL key.

After the PRINT JOURNAL function is finished, press the EXIT key until the RESET ERROR/MANAGEMENT menu is displayed

Press the RESET ERROR key

If the error clears, put the Cash Dispenser back in service.

If the error appears again, close and lock the security container. Call your service provider.

152 Electronic journal corrupt See Recommended Actions for Error Code 37
153 Electronic journal mode See Recommended Actions for Error Code 37
154 Unknown electronic journal status See Recommended Actions for Error Code 37
155 Electronic journal modify record failure See Recommended Actions for Error Code 37
156 No cassette in service See Recommended Actions for Error Code 37
157 Erase command to electronic journal failed See Recommended Actions for Error Code 37
158 Format command to electronic journal failed See Recommended Actions for Error Code 37
159 Electronic journal test feature failed See Recommended Actions for Error Code 37
160 Electronic journal set feature failed See Recommended Actions for Error Code 37
161 Electronic journal clear feature failed See Recommended Actions for Error Code 37
162 Electronic journal get serial number failed See Recommended Actions for Error Code 37
163 Terminal did not answer Contact your service provider.
164 Terminal did not return call Contact your service provider.
165 Electronic journal not present Contact your service provider
166 Bad dispense See Recommended Actions for Error Code 37
183 Receipt printer paper low Add paper as needed. If this does not correct the problem, you may wish to temporarily disable detection of this condition by setting the LOW RECEIPT PAPER parameter to IN SERVICE (see Section 5) to allow operation until the problem can be corrected by your service provider.
185 Phone number not configured Refer to Section 3, Operation and Setup, and Section 5, Management Functions, for procedures for checking and setting this parameter.
186 Bill size not configured correctly Refer to Section 3, Operation and Setup, and Section 5, Management Functions, for procedures for checking and setting this parameter.
187 Maximum withdrawal not configured Refer to Section 3, Operation and Setup, and Section 5, Management Functions, for procedures for checking and setting this parameter.
188 Communications key not configured Refer to Section 3, Operation and Setup, and Section 5, Management Functions, for procedures for checking and setting this parameter.
189 Terminal ID not configured Refer to Section 3, Operation and Setup, and Section 5, Management Functions, for procedures for checking and setting this parameter.
190 Master Key not configured Refer to Section 3, Operation and Setup, and Section 5, Management Functions, for procedures for checking and setting this parameter.
192 Communication error See Recommended Actions for Error Code 37
 
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