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Triton Mako Error Code Summary
Error Code | Definition | Recommended Action |
33 | Dispenser detected no notes fed in three tries; cassette is probably empty | |
34 | Mistracked note at feed | |
35 | Mistracked note at double detects | |
36 | Mistracked note at exit | |
37 | Dispenser detected 5 or 6 note width errors in one dispense | |
38 | Blocked exit | |
39 | Too many notes | |
42 | Timing wheel error | |
44 | Bad roller profile | |
45 | Diverter error | |
46 | Exit quantified | |
47 | Note missing at double detect | |
48 | Reject rate exceeded |
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49 | Jam at exit | |
50 | Interference recovery | |
51 | Suspect exit accountancy | |
52 | RAM error | |
53 | EPROM error | |
54 | Operation timeout | |
55 | RAM corruption | |
56 | Link Error | |
128 | Error in reply from the dispenser mechanism | |
129 | No response from the dispenser mechanism | |
130 | Command not acknowledged by the dispenser mechanism | |
132 | Dispenser detected 5 or 6 double-detect errors in one dispense | |
133 | 5 volts not present from dispenser mechanism | |
134 | Dispensers, Stacker exit is blocked |
If the error re-occurs, replace the dispensing mechanism. |
135 | Dispenser jam – notes under document sensor for an excessive time. | See above |
136 | Modem initialization failed | |
138 | Print failure while printing to the receipt printer | |
139 | Print controller not responding to commands | |
140 | Timeout waiting for printer to be ready | |
141 | Paper jam reported by controller during a status check | |
142 | Dispenser did not understand the command sent from the main board | Reset the Dispenser If the error appears again replace the dispensing Mechanism If the error clears, enter the Management Functions when the Top Menu is displayed. Enter your password. When the Management Functions menu is displayed, select Diagnostics. Press the Clear Dispenser Error option. The return code “GQ” should be displayed. If any other code is displayed, replace the dispenser. Press the Test Dispense option. The return code “GQ” should be displayed. If any other code is displayed, replace the dispenser. If all tests are satisfactory, return the dispenser to normal service. |
143 | PTDF error | Your processor generates this error code. Contact Triton for further assistance. |
144 | No reply from the security module or electronic journal | RESET the Dispenser If the error clears, put the dispenser back in service If the error re-occurs, inspect the cabling between the EJ and the dispenser, the main board and the EJ for loose connections and broken or frayed wires. Replace the cables if necessary. Otherwise, replace the EJ |
145 | Error in reply from security module or electronic journal | See error 144 |
146 | No reply from command to electronic journal | See error 144 |
147 | Error in reply from electronic journal. | See error 144 |
148 | Write to electronic journal failed | See error 144 |
149 | Read from electronic journal failed | See error 144 |
150 | Status command to electronic journal failed | See error 144 |
151 | Electronic journal full | |
152 | Electronic journal data is corrupt | See error 144 |
153 | Electronic journal mode | See error 144 |
154 | Unknown electronic journal status | See error 144 |
155 | Electronic journal modify record failure | See error 144 |
157 | Erase command to electronic journal failed | See error 144 |
158 | Format command to electronic journal failed | See error 144 |
162 | Electronic journals’ get serial number command failed | See error 144 |
163 | Terminal did not answer | Are transactions being processed normally? If yes, reset the terminal, reset the error, place the terminal in service. If no, make sure the telephone line is connected at the terminal and at the jack, check the phoneline to make sure it is operational, verify that Triton Connect has been enabled at the terminal and the terminals call back feature is enabled. If the error re-occurs, replace the modem or main board or both. |
164 | Terminal did not return call | See error 163 |
165 | Electronic journal not present | See error 144 |
166 | Bad dispense | Open the security cabinet to clear any jams in the dispenser. RESET the dispenser If the error clears, put the dispenser back in service. If the error re-occurs, replace the dispenser. |
182 | Dispenser contains a low amount of currency; no more dispensing allowed | Reset the Terminal Remove cassette from dispenser Add currency to the cassette as needed Place the cassette in the dispenser Reset the error with the cassette removed Put the terminal in service |
183 | Receipt printer paper low | Reset the Terminal Add paper as needed Reset the error If the error doesn’t clear, check cable and the connection from the paper low sensor to the printer controller board. Replace cables as needed. Verify that the dipswitches on the Printer Control Board are in the correct position. Measure the DC voltages supplied to the printer control board with a multimeter. ( 12 Vdc /-2%) Verify the operation of the low paper sensor. Clean or replace the low paper sensor as needed. If the errors re-occurs, replace the printer control board |
185 | Phone number not configured | Reset the Terminal Enter management functions to verify that the host primary telephone number has been entered correctly Reset the error If the error re-occurs replace the mainboard |
186 | Bill size not configured correctly | Reset the Terminal Enter Management Functions to verify that the Bill size has been entered correctly Reset the error If the error re-occurs, replace the mainboard |
187 | Maximum withdrawal not configured | Reset the Terminal Enter Management Functions to verify that the Maximum Amount has been entered correctly. The maximum amount should not be set to a value higher than 50 times the denomination of the currency in the cassette. Reset the error If the error re-occurs, replace the Main Board. |
188 | Communications key not configured | Reset the Terminal Enter Management Functions and enter or download the correct PIN Working key. Reset the error If the error re-occurs, replace the main board |
189 | Terminal ID not configured | Reset the Terminal Enter Management Functions and enter or download the correct PIN working key. Reset the error If the error re-occurs, replace the main board |
190 | Master Key not configured | Reset the Terminal Enter Management Functions and enter the correct Master Key Reset the error If the error re-occurs, replace the main board |
192 | Communication error | Call your service organization |
193 | Electronic Journal (EJ) Baud Failed | The cash dispenser may have incorrect EJ installed. The EJ should be yellow in color. Replace the electronic journal as needed |
195 | Receipt Paper Out | The receipt paper is out, or a paper jam has occurred. Check the receipt paper Replenish paper as needed |
196 | Card Reader Failure | Verify that the cable between the main board and the card reader is in good operating condition and securely seated at both ends. Replace the cable as needed. Clean the card reader Reset the terminal Reset the error If the error clears, put the terminal in service If the error re-occurs, replace the card reader. |
197 | Dispenser detected a blocked Stacker during a dispense | Contact your service organization |
198 | Dispenser fed note into Stacker, but did not detect note going into Stacker | Contact your service organization |
199 | Cash Dispenser Width Errors | Contact your service organization |
200 | Dispenser fed extra note into the Stacker | Contact your service organization |
201 | Dispenser detected more than 6 errors (any dispenser errors) in one dispense | Contact your service organization |
